Privacy Policy – Bajaj Home & Living

Effective Date: 15 Aug 2025

At Bajaj Home & Living, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

• Personal details: Name, email, phone number, delivery address.

• Payment information: Credit/debit card details (processed securely through our payment provider).

• Order history: Products purchased, preferences, and feedback.

• Website usage: IP address, browser type, pages visited, and referral source.

2. How We Use Your Information

We use your information to:

• Process orders and payments.

• Deliver products to your address.

• Communicate order updates, promotions, and offers (you may opt out).

• Improve our website, products, and services.

• Comply with legal obligations.

3. Sharing Your Information

We do not sell or trade your personal information. We may share your information with:

• Delivery partners (for order shipping).

• Payment processors (to securely handle transactions).

• Legal authorities if required by law.

4. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, remember preferences, and track website usage. You can disable cookies via your browser settings, but some features may not work properly.

5. Data Security

We implement industry-standard measures to protect your personal information, including secure servers and encryption. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.

• Request correction of your personal information.

• Opt out of marketing communications.

• Make a complaint if you believe your privacy has been breached.

To exercise any of these rights, contact us at:
Email: support@bajajhomeandliving.com.au

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

8. Contact Us

For questions about this Privacy Policy or your personal information:
Bajaj Home & Living
Email: support@bajajhomeandliving.com.au
Website: www.bajajhomeandliving.com.au

Delivery & Shipping FAQs

Q1: Do you offer free delivery?
A: Yes! We offer free standard delivery to all addresses within the Melbourne Metro area. Delivery to regional Victoria may incur additional charges.

Q2: What is considered the Melbourne Metro area?
A: The Metro area includes Melbourne CBD and surrounding suburbs. Delivery outside these areas may have additional fees.

Q3: How long will delivery take?
A: Standard delivery within Metro usually takes 3–5 business days. Regional deliveries may take longer depending on the location.

Q4: Can I track my order?
A: Yes, once your order is shipped, we will send you a tracking number via email to monitor your delivery.

Q5: Can I change my delivery address after ordering?
A: Yes, but please contact us as soon as possible. If the order has already been shipped, we may not be able to change it.

Returns & Exchanges FAQs

Q6: What is your return policy?
A: We accept returns within 14 days of delivery for unused products in original packaging. Custom orders or sale items may have different terms.

Q7: How do I return a product?
A: Contact our support team at support@bajajhomeandliving.com.au to receive a return authorization and instructions.

Q8: How long does a refund take?
A: Refunds are usually processed within 5–7 business days after we receive the returned item.

Products & Orders FAQs

Q9: Are all bedsheet sets inclusive of quilt covers?
A: Yes, every bedsheet set sold on our website includes the matching quilt cover.

Q10: Can I change or cancel my order?
A: Orders can be changed or canceled before they are shipped. Contact us immediately if you need to make changes.

Q11: Do you offer gift wrapping?
A: Currently, we do not offer gift wrapping, but all items are carefully packaged for safe delivery.

Payment FAQs

Q12: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, and Afterpay for flexible installment payments.

Q13: Is my payment information secure?
A: Yes, our website uses secure encryption to protect your payment details.